At The Retrenchment Adventures, we are committed to offering families, schools, event organisers, and community groups unforgettable experiences through our outdoor recreation activities, children’s entertainment equipment, and event-based ticket sales. We value the trust our customers place in us, and we aim to maintain transparent, fair, and customer-friendly policies that reflect our values of honesty, safety, and professionalism.
This Refund & Returns Policy explains how cancellations, refunds, changes, and disputes are handled for event tickets, equipment hire, and service bookings made through our website or directly with our team. By using our services or purchasing tickets on the-retrenchment-adventures.co.za, customers agree to the terms listed here.
1. General Principles
We understand that unexpected circumstances can arise, especially when planning events involving children, schools, or outdoor activities. Our refund and return guidelines are designed to:
- Protect the interests of our customers
- Ensure smooth business operations
- Provide clarity and fairness
- Comply with South African consumer laws, including the Consumer Protection Act (CPA)
- Prevent misuse, last-minute cancellations, and financial loss to our team
We always aim to offer alternative solutions where possible — such as ticket transfers, event rescheduling, or booking credits — before resorting to a non-refundable decision.
2. Refunds for Event Tickets
Tickets sold on our website or at authorised physical points grant access to officially organised events such as:
- School holiday fun parks
- Mall setups
- Trampoline days
- Weekend family events
- Seasonal programmes
- Youth and community activity days
2.1 Conditions for Refund Eligibility
Customers may request a refund for event tickets under any of the following conditions:
- The event is cancelled by The Retrenchment Adventures
- The event is postponed, and the new date is not suitable
- A duplicate payment was made in error
- A technical issue occurred during online purchase
- The customer is unable to attend due to medical emergencies, supported by valid documentation
2.2 Non-Refundable Ticket Sales
Refunds will not be granted when:
- The customer simply changes their mind
- The child or family arrives late and misses their time slot
- Weather conditions affect attendance (for outdoor events, unless the entire event is cancelled)
- The customer misreads event details, location, or times despite accurate information provided
- Tickets are purchased through unauthorised resellers
2.3 Ticket Transfers and Credit
Instead of a refund, customers may choose:
- A transfer to a future event within 6 months, or
- A full credit voucher, usable on equipment hire or event tickets
This option is available for most cases except when prohibited for safety or capacity reasons.
2.4 Refund Processing Timelines
Eligible refunds are processed within:
- 5–10 business days for card and online payments
- 3–5 business days for EFT payments
- Same-day for payments made in error (if reported immediately)
Refunds are paid only to the original payment method unless otherwise agreed.
3. Refunds for Equipment Hire & Service Bookings
We provide hire services for:
- Trampolines
- Jumping Castles
- Soft-play zones
- Inflatable games
- Kids’ entertainment equipment
- Event activation setups
Because these bookings involve logistics, transport, staff scheduling, and equipment preparation, cancellations impact our operations significantly. Therefore, the following rules apply.
3.1 Cancellation Policy for Hire Services
More than 7 days before event date
- 100% refund or
- Full credit for rescheduled date
Between 3 and 6 days before event date
- 50% refund, OR
- 100% reschedule credit (one-time only)
Less than 72 hours before event date
- No refund
- Reschedule available with an additional fee (covers transport + staffing already allocated)
On the day of the event
- No refund or credit, unless cancelled due to severe weather and agreed upon on-site by our supervisors.
3.2 Equipment Setup & Operational Issues
We ensure that all equipment is:
- Clean
- Well-maintained
- Safe
- Inspected before use
If equipment fails during an event due to our fault, customers are entitled to:
- A partial refund, OR
- A free future booking, OR
- Extended rental time, where applicable
However, no refund will be issued if damage or malfunction is caused by:
- Misuse
- Overloading
- Interference by attendees
- Accidents caused by unsupervised children
- Ignoring safety rules
4. Weather-Related Refunds
Because many of our activities rely on safe outdoor conditions, weather disruptions can occur.
Before setup
If severe weather prevents safe setup:
- Full refund OR
- Free reschedule
After setup has been completed
If conditions worsen after setup and the event cannot continue:
- No full refund
- A partial refund may be considered depending on the duration equipment remained usable
We rely on professional safety standards and reserve the right to cancel on-site if conditions are unsafe.
5. No-Show Policy
If the client or event organiser fails to:
- Open the venue
- Provide access
- Arrive at the agreed time
- Confirm final details
No refunds or credits will be issued once our team has already travelled or set up.
6. Dispute Resolution
If you believe a refund decision was unfair, you may:
- Email info@the-retrenchment-adventures.co.za
- Provide your name, booking ID, payment proof, and reason for dispute
- Our management will respond within 3 business days
We aim to resolve disputes amicably and professionally.
7. Fraud Prevention Measures
We reserve the right to:
- Reject refund requests lacking proper documentation
- Deny refunds for suspicious or fraudulent activity
- Request ID or proof of payment for verification
- Track booking patterns to prevent misuse
This protects both our business and honest customers.
8. Changes to This Policy
The Retrenchment Adventures may update this Refund & Returns Policy to reflect changes in:
- Business operations
- South African consumer laws
- Online booking systems
- Seasonal service offerings
Any updates will be published on our official website and take effect immediately.
9. Contact Information
For refund requests, cancellations, or booking changes:
📧 info@the-retrenchment-adventures.co.za
☎️ +27 61 701 4172
🌍 https://the-retrenchment-adventures.co.za
Our team is available to assist during business hours and respond promptly with solutions that are fair and customer-focused.