Welcome to The Retrenchment Adventures, a South African children’s entertainment and outdoor recreation business operating in the Waterval and Elim region of Limpopo Province. These Terms of Service (“Terms”) govern your use of our website (https://the-retrenchment-adventures.co.za), our online booking system, ticket sales platform, social media pages, and all services that we provide, including equipment hire, supervised event setups, and activity-based entertainment.

By accessing our website, purchasing tickets, booking equipment, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

The Retrenchment Adventures reserves the right to update or modify these Terms at any time. Updates will be posted on our website and will take effect immediately unless otherwise stated.

2. Business Overview

The Retrenchment Adventures provides mobile outdoor entertainment activities and recreational equipment hire for families, children, schools, malls, churches, and community events. Our services include:

  • Trampoline setups and supervised jumping activities
  • Jumping castle and inflatable hire
  • Kids’ games and entertainment equipment
  • School fun days and mall holiday activations
  • Pop-up entertainment during special events
  • Ticket sales for holiday programs and public events

All services are subject to availability and safety requirements.

3. Eligibility to Use Our Services

To use our website or book services, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Have legal authority to enter into agreements
  • Ensure that all minors participating in activities have adult supervision where applicable

If you are booking on behalf of a school, company, or organisation, you confirm that you have permission to act on their behalf.

4. Website Use and User Conduct

You agree not to:

  • Misuse, hack, or disrupt the website
  • Upload harmful or malicious content
  • Use the website for fraudulent bookings
  • Copy, reproduce, or distribute any website content without permission
  • Use false information during bookings or ticket purchases

We reserve the right to block or cancel your account or booking if misuse is detected.

5. Booking and Availability

5.1 Booking Confirmation

A booking is only confirmed when:

  • Full payment has been made OR
  • A required deposit has been paid and acknowledged

You will receive an automated confirmation via email or WhatsApp once payment is received.

5.2 Availability

All equipment and event slots are offered on a first-come, first-served basis. During peak seasons and school holidays, bookings fill up quickly. We recommend booking in advance.

5.3 Incorrect Information

The Retrenchment Adventures is not responsible for delays or failed delivery caused by incorrect addresses, time slots, or contact details provided by the customer.

6. Equipment Hire Terms

6.1 Delivery and Setup

Once your hire is confirmed, our team will deliver and set up all equipment on the event date. Delivery fees may apply depending on distance and event location.

6.2 Customer Responsibilities

Customers must ensure that:

  • A safe, flat, and clean surface is available for installation
  • There is adequate space for the equipment
  • Children are supervised at all times unless staff supervision was booked
  • Equipment is not used under dangerous weather conditions

6.3 Damage or Loss

Customers are responsible for equipment during the hire period. Charges may apply for:

  • Torn or damaged jumping castles
  • Broken trampolines
  • Missing parts, stakes, nets, or blowers
  • Damage caused by pets, fire, sharp objects, or misuse

Normal wear and tear does not count as damage.

6.4 Safe Use of Equipment

Users must follow safety rules including:

  • No shoes, sharp objects, or food on equipment
  • No exceeding weight limits
  • No flips or dangerous stunts
  • No overcrowding on the equipment
  • No pushing, wrestling, or aggressive play

Failure to follow safety rules may result in immediate termination of hire with no refund.

7. Public Events and Ticket Sales

The Retrenchment Adventures hosts various public events including:

  • Mall holiday programs
  • School holiday fun days
  • Trampoline activation days
  • Seasonal outdoor adventure events

7.1 Ticket Purchases

Tickets must be purchased online or on-site before participating. Digital tickets will be emailed or sent via WhatsApp.

7.2 Ticket Validity

Tickets are valid only for the date and time stated. They may not be:

  • Transferred
  • Sold to third parties
  • Used for alternative dates without approval

7.3 Event Rules

Participants must comply with on-site staff instructions. We reserve the right to remove individuals for disruptive, unsafe, or harmful behaviour.

8. Weather Policy

Outdoor equipment and events are affected by weather conditions. For safety, The Retrenchment Adventures may cancel, delay, or reschedule events in cases of:

  • Heavy rain
  • Strong wind
  • Thunderstorms
  • Flooded surfaces
  • Unsafe outdoor conditions

If your private hire or event is cancelled due to weather, we will offer:

  • A free reschedule, OR
  • A partial refund (as outlined in our Refund Policy)

Safety always comes first.

9. Payments

Payments can be made through:

  • Debit and credit cards
  • EFT / bank transfer
  • Instant EFT
  • PayFast / PayGate (if available)
  • On-site cash for some events

Full payment must be made before equipment is delivered or before event participation.

Failure to pay will result in automatic cancellation of your booking.

10. Cancellations by The Retrenchment Adventures

We may cancel or decline bookings if:

  • Dangerous weather conditions arise
  • The location is unsafe
  • Equipment becomes unavailable due to damage
  • Users violate Terms or misuse the website
  • Fraudulent activity is detected
  • Outstanding payments are not made

If we cancel for operational reasons, customers may receive a refund or be offered a rescheduling option.

11. Intellectual Property

All website content, including:

  • Text
  • Images
  • Branding
  • Graphics
  • Logos
  • Page designs
  • Social media material

belongs to The Retrenchment Adventures and may not be copied or reproduced without permission.

12. Liability & Disclaimer

While we take every measure to ensure safety, users acknowledge that:

  • Physical activity involves risk
  • Children must be supervised
  • Weather can affect equipment safety
  • Accidents can occur through misuse

The Retrenchment Adventures is not liable for:

  • Injuries caused by unsafe play
  • Negligence by the customer
  • Incorrect setup areas provided by the customer
  • Participants acting against staff instructions
  • Damage caused by pets, objects, or unsafe environments
  • Losses due to weather-related cancellations

Our staff reserves the right to stop activities that become unsafe.

13. Privacy and Data Protection

We comply with POPIA (Protection of Personal Information Act). Personal information collected during bookings, ticket purchases, and inquiries is used only for:

  • Confirming bookings
  • Sending tickets
  • Communicating event details
  • Providing customer support

We do not sell or share personal information with third parties without consent.

14. Changes to These Terms

We may update these Terms to reflect business changes, industry standards, or legal requirements. Revised versions will be posted on our website.

15. Contact Information

For questions or support:

📧 info@the-retrenchment-adventures.co.za
📧 theretrenchmentadventures@gmail.com
📞 +27 61 701 4172
📍 220 B Waterval, Waterval, Limpopo Province, South Africa